Frequently Asked Questions

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  • Where is your showroom located ?

    Our showroom is located 10 allée de Samadet, 64600 Anglet, France. 

    We are open Monday to Saturday, from 10am to 7pm, and on Sundays by appointment (to make an appointment please call (+33) 05 59 63 59 06 or (+33) 06 99 40 48 74). 



  • What are your opening hours ?

    Our showroom in Anglet is open to the public from Monday to Saturday, 10am to 7pm, and on Sundays by appointment.  


    You may also contact us via our website's live chat from Monday to Saturday, 9am to 7pm, or by using the message system in the "My Traffik" section.


    Lastly, you may send us an email by writing to


    The Art Traffik team will make sure to get back to you ASAP ! 


  • What do the categories "Certified" and "Certified Master" mean?

    Art Traffik is here to guide you. These are markers intended to orient you throughout our artist selection.

    All our artists are professionals and exhibit in galleries, but not all have the same "maturity" or "acknowledgement" in the small world of art... 


    "Certified Master » artists are a sure value, often having an official "rating" on the art market (sold in auction houses), exhibited in prestigious galleries, whose prices have already increased, are endorsed by experienced collectors... 


    « Certifed » artists have all the artistic qualities to be "Certified Master", and although they do not have the same recognition on the art market, they show great potential which is why we follow them closely, with the desire to help and promote them.  

  • What does "Best Artwork" mean ?

    Art Traffik is here to guide you. 


    "Best Artwork" is a selection of artworks that stand out from the other artworks of the same artist, within our selection. 


    These are artworks which have that "extra" something, marking a turning point in the artist's style, a milestone which distinguishes that artwork from his/her other artworks; whether that artist is certified master or not.


    Do not hesitate to contact us for more information. We will gladly explain to you the reason why those artworks caught our eye.

  • I want to see the artwork, in the flesh, before buying it.

    That is perfectly understandable and totally possible ! 


    Our showroom in Anglet is open to the public from Monday to Saturday, 10am to 7pm, and on Sundays by appointment.  


    But before heading our way, we can send you more pictures of the artwork if you'd like. Simply contact us by mail : or by clicking on the "contact us" button.


    You also have the possibility of seeing a simulation of the artwork hanging on a wall, by clicking on the "situation" button underneath the artwork's image.




  • Is the purchase solution offered to companies and self-employed professionals fiscally legal ?

    Absolutely, as long as you meet certain requirements, and we have tax audits from some our clients to prove it:

    -you must be a company director (or associate) or a self-employed professional

    -the artwork must be visible to the public you receive within your company

    -the total amount of one year's monthly instalments must be inferior to 5% of your company's turnover


    Do not hesitate to contact us should you wish to conduct a simulation. We will reply within 48 hours to let you know if you are eligible.

    Whether you're interested in one or several artworks, we will accompany you and we will take care of the rental application, free of charge!

  • What does "make an offer" mean ?

    Art Traffik wants to accompany and support its artists by helping them sell their artworks, but we also want to help you acquire the artwork you love, to hang in the comforts of your home...

    And, because we know how the magic operates, the falling in love with an artwork, and yearning to own it. This is why we want to make it possible for you to splurge on your "crush".


    For this reason, we are willing to let you make an offer (to the artist and Art Traffik) for the artwork you fell in love with.


    Art Traffik will submit your offer to the artist and will get back to you with an answer within 48 hours, in the hopes that it will be yours ! 


    Careful: making an offer does not commit you in any way and does not take the artwork off the market. Furthermore, your offer does not have priority over other offers.

    Good luck !

  • Can I pay with instalments ?

    ABSOLUTELY, you can pay by making several instalments (up to 4), free of charge.

    In order to do so, please contact us by email and let us know which artwork you're interested in.

    Leave us your contact information and we will gladly get back to you with a convenient payment plan, by money transfer (only).


    Attention : in order to protect the artist's interests as well as protecting us from any unpaid invoices, the artwork and its certificate of authenticity will only be given once the payment has been made in full, including the delivery fees.


  • What are the means of payment possible ?

    Any amount equal to or less than 3500 euros may be paid by credit/debit card, check, PayPal or by money transfer, safely and effectively.

    All amounts superior to 3500 euros must be paid either by money transfer or by PayPal.


    You can also pay by making instalments. Contact us and we will find the right solution for you !


    Attention: for payments of significant sums by check, Art Traffik reserves the right to relinquish the artwork only after the check has been cleared.


  • Is it possible to retrieve the artwork in person ?

    Absolutely ! 


    Upon reaching step 3 of your order, in regards to the "delivery method", you can choose the "pick up yourself" method which allows you to either pick up the artwork directly in our showroom or have it picked up by the carrier of your choice (other than those offered by Art Traffik). In this case, you are responsible for shipping fees.


  • Can I change my mind after the artwork has been delivered ?

    But of course ! 

    For all purchases made on our website, and if you are a national of the European Economic Area (E.U, Norway, Iceland and Liechtenstein), you have 14 days from the delivery date to claim your right to cancel your order with Art Traffik, without justification or penalty fees, by sending us an email to

    You will be given two possibilities:

    -ta full reimbursed (excluding the shipping fees)

    -a credit voucher (including the shipping fees) valid for any purchase on our website


    The return shipping fees are free of charge.



    We strongly recommend that you keep the artwork's original packaging for return shipping purposes.



  • What is the estimated delivery time for my order paid in full ?

    Because we understand how impatient you may be to receive and finally display your artwork in the comforts of your home or office, we are committed to expediting your order within 7 working days maximum.


    Rest assured that we will do our best to minimize your waiting period !


  • I am an artist and I wish to join the Art Traffik selection.

    Thank you for your interest in Art Traffik ! 

    To submit your application, kindly send us your resume, pictures and description (title, year, dimensions, technic, price) of your artworks, along with a text presenting your career. You can write to us at


    We'll carefully review your application and get back to you within a week.